The word "you" doesn't always mean the person who you're directly speaking with. Sometimes it means "people in general" or "anyone".
Here are some examples of "you" used in a general way:
In very formal English, you can use "one" instead of "you":
One is able to convey subtle nuances through face-to-face communication that are not possible to convey through other means.
This phrase appears in these lessons:
- “You have to fill out a bunch of paperwork.”
- “You're able to convey subtle nuances.”
- “Just as you started to think we were finally headed toward an economic recovery, unemployment goes up again.”
- “They don't even make eye contact with you!”
- “You need a solid foundation in basic math and science.”
- “You hear about how nice it is there, and I thought, "Yeah, OK." But it totally lives up to the hype.”